Privacy Policy

 

At Rosewood Homes, privacy is treated with the same care and attention as the homes we create. We are committed to protecting your personal information and handling it with transparency, respect and integrity.

This policy outlines how we collect, use and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect information that allows us to understand you, your project and how we can best bring your vision to life.

This may include:

• Your name and contact details
• Property and project information
• Lifestyle preferences and design requirements
• Information you share through enquiries, consultations or correspondence

You may choose not to provide certain information; however, this may limit our ability to guide or deliver your project effectively.

How we collect it

Information is collected thoughtfully and only where relevant. This may occur when you:

• Enquire through our website or social channels
• Speak with us via phone, email or in person
• Engage in consultations, design briefings or planning discussions
• Subscribe to updates or download resources

In some cases, we may receive information from trusted third parties where appropriate.

How we use your information

Your information allows us to deliver a considered, tailored experience from initial concept through to completion.

We may use it to:

• Respond to your enquiry and guide your project direction
• Prepare designs, proposals and documentation
• Communicate with you throughout your build journey
• Refine and improve our services and client experience
• Share relevant updates, insights or opportunities (where appropriate)

Project imagery and visual content

The homes we create are a reflection of our clients and our craft. As part of our process, we may document projects through photography and video during construction and upon completion.

This content may be used to thoughtfully showcase our work across our website, social media, publications and marketing.

We are mindful that every home is personal. Where imagery may reasonably identify you or your property, we will approach its use with care and, where appropriate, seek your consent.

If you would prefer your home not be featured, or would like certain elements excluded, we welcome that conversation.

Sharing your information

To deliver your home, we may share information with trusted collaborators — consultants, trades, suppliers and professional advisers — where it is necessary to do so.

We do not sell or trade your personal information.

We may also disclose information where required by law or to protect our legal rights.

Data security

We take reasonable steps to protect your information from misuse, loss or unauthorised access. While no system is entirely immune to risk, we maintain safeguards appropriate to the nature of our work.

Cookies and website insights

Our website may use cookies and analytics tools to understand how visitors interact with our content. This helps us refine the experience and ensure what we share is relevant and valuable.

You can adjust your browser settings at any time to manage cookie preferences.

Email communications and your preferences

From time to time, we may share considered updates, project insights, or information about our services that we believe may be relevant to you.

These communications are only sent where you have opted in, or where it would reasonably be expected based on your interaction with us.

You remain in control of how you hear from us. Every email we send includes the option to unsubscribe, and you may opt out at any time by following the link provided or by contacting us directly.

We respect your preferences and will promptly update your communication settings upon request.

Your access and choices

You may request access to the information we hold about you and ask for corrections if needed. You may also opt out of receiving communications from us at any time.

Changes to this policy

We may update this policy periodically to reflect changes in our practices or obligations. The most current version will always be available on our website.